This course IBM SmartCloud Control Desk 7.5 Configuration, Change, and Release Management introduces the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for Configuration, Change, and Release Management. In addition, the logical data model and hierarchies used to store and manage Configuration Items are discussed.
PUBLIC:
This intermediate course is for IBM SmartCloud Control Desk Configuration, Change, and Release management practitioners responsible for administering, managing, or tailoring the solution.
Prerequisites:
You should have:
- Familiarity with the ITIL Service Management processes
- Basic Understanding of the capabilities and initial customization of the Tivoli process automation engine environment and IBM SmartCloud Control Desk V7.5 as taught in the IBM SmartCloud Control Desk V7.5 Foundations course
Topics:
- Day 1:
- IBM SmartCloud Control Desk Configuration, Change, and Release Management Overview
- Organization of Configuration Item information
- Configuration Management Fundamentals
- Day 2:
- Change Management Processes, Roles, and Responsibilities
- Change Management Fundamentals
- Advanced Change Processing
- Day 3:
- Release Management Fundamentals
- Loading and promoting CIs Overview
COURSE CODE: TP370G
DELIVERY METHOD: CR
PRICE: 52290 INR